Network operators collect a vast amount of data from many different sources about the health of their network. The challenge most operators have is extracting meaningful insights from disparate data sources into actionable process improvements.
Cerra is working with enterprise IT and service providers to develop insight pipelines that will integrate with their existing business process systems to provide improvements in operational efficiencies. Cerra worked with a leading residential and business service provider to provide proactive network health insights to help reduce the number of reactive truck rolls, leading to operational cost savings. Cerra developed an insight pipeline that feeds network health information to a dashboard that is consumed by the network operator's help desk, field technicians, and executives.
For more information about network insights, contact Cerra at firstname.lastname@example.org.